Delivery

Delivery times are calculated based on working days (Monday to Friday). No shipments will be made on holidays, Saturdays, or Sundays. The delivery timeframe is up to 15 days from the date of order placement. Deliveries will be carried out by our trusted transport partners during standard delivery hours.

Please note that delivery times may be impacted by unforeseen circumstances, including force majeure events such as storms, snow, roadblocks, strikes, administrative issues, customs actions, or delays by airlines and shipping companies. The company is not responsible for transport delays caused by:

• Incorrect or incomplete address
• Failure to provide a contact phone number

To ensure a smooth delivery, please double-check your details before confirming your order. Our goal is your total satisfaction.

Returns and Exchanges

If you wish to return an item purchased from our online store, please request a return via email at info@biccara.com within 7 working days of receiving the product. Be sure to include the reason for the return; your feedback helps us improve.

Once we receive the package at our store, we will inspect it to verify it is in perfect condition. After the inspection, you will receive a confirmation email indicating the status of your refund. Refunds will be processed to the original payment method within 10 business days.

Return Address:
33 Bradyll Rd,
Weston MA, 02493

Important Note: If one or more items received are damaged, you have a maximum of 24 hours to request a return. Please send photos of the damaged items within this timeframe to info@biccara.com.

Until we receive the returned item, it is your responsibility. We recommend using a courier or registered mail service and keeping the proof of shipment. The buyer bears the cost of returning the item unless it is defective or broken upon arrival.

Payment Policies

At Biccara, we provide a secure and convenient payment experience for all our customers. Below are our payment policies:

Accepted Payment Methods

We accept the following payment methods in our online store:

• Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
• Electronic Payments: PayPal, Apple Pay, Google Pay.
• Bank Transfers: Available upon request (please contact us for more details).

Payment Processing

• Payments are processed in real-time at the time of order placement.
• All payments are subject to verification and authorization by the card issuer. If payment is not authorized, the order will not be processed.
• Upon successful payment, you will receive an order confirmation email.

Payment Security

• All payments are made through a secure connection (SSL) to ensure the protection of your personal and financial data.
• We do not store your credit card information on our systems.

Currencies and Exchange Rates

• All prices on our website are listed in [local currency, e.g., USD].
• If purchasing from outside the United States, please be aware that your bank may apply additional exchange rates or fees.

Billing and Receipts

• You will receive an electronic receipt once your payment has been confirmed.
• If you need an invoice with tax information, please indicate this at the time of purchase or contact us at info@biccara.com.

Payment Errors

• If you encounter issues while processing your payment, please ensure that all entered details are correct and that your card is enabled for online purchases. If the problem persists, contact us for assistance.

Refund Conditions

• Refunds for returns will be made to the original payment method used at the time of purchase and will be processed within 10 business days after the return is confirmed.